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Any new claim, circumstance that could give rise to a claim, or material being provided to us for information purposes should, wherever possible, be notified to your broker in the first instance as soon as reasonably practicable.  If that is not possible or appropriate the matter can be sent to us by email.

 

We are a paperless office and therefore request that all communications are made to us via email. Please see the specific contact lists below for email addresses as to whom to contact. In your message, please provide the full name of the insured and a policy number if known.

 

If there are unusual circumstances that require original or hard copy documents to be sent to us by post, these should be sent to:

FTAO: Claims Manager Europe
8th Floor, 6 Bevis Marks

Bury Court, London
ECA 7BA

 

 

 

COMPLAINTS 

 

We appreciate that, particularly in difficult markets, our clients may not always feel they have received the level of service they expect from their policy. If this is the case and you wish to submit a formal complaint, we ask you to simply click on the link below, which will take you through the process:

 

pdfComplaints Procedure

   
MESSAGE FROM OUR GLOBAL CCO  
   
   

 

The foundation of Navigators is integrity, professionalism and pride .....

 
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