With a history of almost forty years in business and a track record of financial performance, Navigators' policyholders can have confidence in the financial strength of their insurer. But our real strength comes not merely from our balance sheet, but directly from the calibre of our intellectual capital. When it comes to loss settlement, expertise, quality and tenure, our claims professionals are second to none
Handling a claim is the absolute moment of truth between an insurer and a policy holder. You can trust that our first-rate claims team will be there with not only the expertise, but the desire to resolve claims expeditiously and fairly. Our teams are here to deliver customer service excellence and a superb experience to our agents, brokers and customers alike.
Insurers are fundamentally in the business of service delivery and we want to consistently provide the level of claims service that exceeds customer expectations. I am proud that all of my colleagues involved with claims settlement at Navigators share that belief and commitment. Thank you for the trust you place in us as your insurer. While we hope that you will never have the occasion to experience our claims service, we are confident that you will find our organization well prepared and ready to act at the time of that "moment of truth."
STANLEY A. GALANSKI
PRESIDENT & CHIEF EXECUTIVE OFFICE